FAQS
What is your Returns Policy?
To view our full returns policy, please:
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Return of Gift with Purchase or Promotional Items
All Gift with Purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift with Purchases cannot be redeemed for cash and are only available at time of purchase, subject to availability. In the event of a return, all Gift with Purchase products or other bonus items must be returned with the original purchase (in unused/unworn in original condition) otherwise the value may be deducted from your return
What if I believe my item is faulty?
If you believe your product to have a manufacturing fault please head into a local store with your proof of purchase and they will be able to assist. If you do not have a local store please reach out to Customer Care via Live Chat available 9am to 5pm Monday to Friday AEST.
If you believe your item has a manufacturing fault, please contact our Customer Care team via Live Chat on lornajane.nz. You may also take your item into any of our Lorna Jane retail stores with your proof of purchase.
If you believe your product to have a manufacturing fault please head into a local store with your proof of purchase and they will be able to assist. If you do not have a local store please reach out to Customer Care via Live Chat available from 4pm to 12am Sunday to Thursday PDT excluding public holidays
If you believe your item has a manufacturing fault, please contact our Customer Care team via Live Chat on lornajane.sg.