If you decide to change your mind, we offer an Exchange, Gift Card (3-year expiry) or Refund on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store within 30 days of receiving.

If you decide to change your mind, we offer an Exchange or Gift Card (3-year expiry) on all purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of receiving.

Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days of receiving to be eligible for a Lorna Jane Gift Card (3-year expiry). No change of mind Exchanges or Refunds on Final Sale.

Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return parcel your request will be processed, and you will be sent an email confirmation. Refunds are processed back on to the original payment method. Lorna Jane will not be held liable for lost in transit parcels returned with an alternative courier.

Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. However, if something is not quite right, as our customer you have automatic guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work, or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.

Refunds, gift card or exchanges will not be provided for change of mind for any personal care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.

All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products must be returned to their original place of purchase.