Click & Collect

How It Works

Shop Online Shop on the Lorne Jane website or app. Select Free Click & Collect as your delivery method and check that your items are in stock.
Store Prepares Order Your selected store will receive your order and start packing it, ready to be picked up within 2 hours*. Find my nearest store
You'll Get Notified We'll email or SMS you when your order is ready to be picked up from in-store. View store hours
Collect Your Order Head into your selected store with your order confirmation email to collect your order from the Click & Collect counter.

Frequently Asked Questions

How do I place a click and collect order?

To place a click and collect order, you can:

  • Click the 'Click and Collect' button under the 'Add to Bag' button on a product page.
  • Use your current location or enter your postcode to find your nearest Lorna Jane store that has the item in stock.
  • Select your store that has the item in stock, and click 'Add To Bag'

If you’ve already added items to your cart, you can click on your Cart and select 'Free Click and Collect' to find your nearest store with all items in stock.

How soon will my order be ready for collection?

Click & Collect orders will generally be ready 4 business hours after order confirmation is received.

How will I know when my order is ready for collection?

Once your order is ready for collection you will receive a Ready to Collect email. You will also receive a reminder email after 5 days. Please check your junk & spam folders for this email communication.

What do I need to take in store to pick up my order?

Please take a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.

Where in store do I collect my order?

You can collect your order from the counter in store. Show your Ready to Collect email to one of our stylists at the counter to pick up your order.

Can someone collect my order on my behalf?

Yes, they simply need a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.

Is there a charge for Click & Collect?

Click & Collect is a completely free service.

How long do I have to collect my order?

You have 14 days to collect your order. Any order not collected in this timeframe will be cancelled.

What if I cannot collect my order within 14 days?

If you cannot collect your order within 14 days you can reach out to our Customer Care team via Live Chat 9am to 5pm Monday to Friday AEST to request an extension.

Why is click and collect not available for all items?

Click and collect is not available for some items as they may not be available in all stores or your preferred store may not currently have stock available of your chosen item.

Can I split the items in my cart between click and collect and have some items delivered?

No, unfortunately not. Please ensure that all items are in stock at your selected store before checking out.

What if I need to change or cancel my order?

Unfortunately, once an order has been placed with Click & Collect we are unable to change or cancel that order.

Can I return my item(s) if they are not suitable?

We offer an exchange, Gift Card or refund (full price styles) for any Click & Collect purchase returned within 30 days of pick up. It is important the products tags remain attached and in original condition. Proof of purchase is required prior to return. Please refer to our Return Policy for further information.

Can't find the answer you are looking for?

Connect to our Customer Care team via Live Chat 9am to 5pm Monday to Friday AEST.

Discover More

Our Brand

Lorna Jane is a brand like no other. it has no peers. We act consciously, embody an active spirit, and are devoted to empowering women.

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Our Founder

Learn more about how Lorna Jane changed the course of women's fashion.

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Empowering Women, Transforming the World

"If one woman can make a change, then together we can change the world."

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Sustainability

At Lorna Jane, we are committed to our journey towards creating more sustainable fashion.

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Click And Collect With In Store Pick Up At Lorna Jane

Because we know that everyone shops differently, we’ve made shopping Australia’s best activewear easier than ever thanks to our free click and collect service. Pick up your activewear with ease from your local store by selecting from any of the 100+ Lorna Jane stores in Australia when you check out online or in the Lorna Jane App. So go on - Shop Your Way!

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High Quality Workout Clothes Are Just A Tap Away

A quicker pick up experience is only a tap away when you download our Lorna Jane app for IOS or Android. Shop online for an in store pick up and discover new favourites. Add high quality, affordable pieces to your cart from our collections of popular and comfortable workout clothes, as well as fantastically fashionable leisure styles.

Designed to save you even more time, just tap the app for a shopping experience that keeps up with your active life. Whether you’re checking your phone after the gym, scrolling at home on the couch, or just showing the girls your fav new leggings over a coffee, The Lorna Jane app gives you the freedom to click and collect no matter where you are.

Freedom And Convenience: Pick Up In Store* When You Shop Online

When you shop our sensational selection of leggings, shorts, sports bras and more on the Lorna Jane website, you’ll find it even more convenient than ever for you to click online and collect when and where you want.

Order online from our curated selection of Australia’s best selling women’s activewear, and choose from a diverse range of fabulous fabrics, classic cuts and seasonal styles that are made to move with you.

Just select Free Click and Collect as your preferred type of delivery, double check your items are in stock at your selected store and then just relax and let us do the rest! We’ll have it ready and packed within 4 hours*. We’ll notify you when your order is ready, so keep an eye on our opening hours and plan ahead if you love the convenience of same day pick up.

Versatility is Queen

With an online shopping experience this versatile, you just know our activewear offers even more freedom. When you click and collect with Lorna Jane, you’ll enjoy the flexibility to mix and match your workout wardrobe or pair your favourites with our best tights and tops for an adaptable athleisure look. Select from a diverse range of stylish colourways and comfortable fabrics that match your personality so that you can look and feel your best no matter what.

Every piece is designed by women for women, so we understand that when you shop online for workout and casual fits, they need to not just be functional, but comfortable too. Our team is constantly developing new styles as we continue to evolve our designs.

Whether you’re shopping online for flares or simply curious about our cropped tops, Lorna Jane Click and Collect gives you access to Australia’s best range of women’s activewear online for you to pick up in-store.